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Terms & Conditions

When purchasing goods, you enter into a legally binding contract with the seller. It is our duty to make you aware of the conditions you are accepting when you place an order. There's also some useful information on this page too!


Your Rights:

K-124 UK is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that when shopping with us you won't get ripped off, you'll get your parts as quickly as possible, and we'll sort out any problems you may have. Our Terms and Conditions do not affect your statutory rights.


Ordering and Payment:

For information regarding Ordering and Payment, including bank details for international payments, click here.


Returns:

For information regarding Returns click here.


Postage and Delivery:

For information regarding Postage and Delivery click here.


Pricing:

Our website has a built in IP address recognition system which automatically detects your country and displays prices with or without Value Added Tax depending on your location. So, customers located outside the European Union, living in the Channel Islands or other tax-free areas will have prices displayed without VAT and billed as such.


While we, K-124 UK, do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped.


Payment:

We accept most major credit and debit cards (including Visa Electron and Solo) for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect (telephone orders), or our website will display an error message should an internet order not complete fully. We only bill your card when your order is ready to be dispatched. 

For offline orders, we accept all the payment methods detailed here. All payments made must be in UK Pounds (£) Sterling.


Failed Online Orders:

All online orders which cannot be fully processed for any reason are given a unique reference number at the end of your checkout. This message also includes our telephone number and asks you to call us to complete your order. This system is in place to protect you from card fraud, such as someone using your details to have items sent to their address. All successful online orders are automatically confirmed by email, to the address entered during the checkout phase. If you do not receive this email, please give us a call - it is another indication that your order has not been completed successfully. This email is also written confirmation of your order, just in case you encounter any problems.

In most cases HSBC take pre-payment for failed orders. If this happens your money is not accepted by ourselves until we manually approve the transaction, however it will appear to have been taken from your bank account. We strongly recommend contacting us if you experience a failed order - it may be possible for your card to be billed without us sending any goods, of course we do not wish for that to happen!

Please Note: Email is not an acceptable form of communication for failed online orders. To comply with HSBC's Terms and Conditions (and thus process your order) we require telephone confirmation. Plus, its a lot faster!


Credit Card Security:

We take online security extremely seriously and have taken multiple steps to ensure that your payment information is processed confidentially and accurately. Our online card processing facility uses HSBC's own secure servers, where information is protected by 128bit Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Mozilla Firefox, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. When your order is processed, your encrypted credit card number is removed from the web server, meaning that there is no way someone can obtain your credit card number from HSBC or ourselves - order with confidence!


Privacy Policy:

K-124 UK are committed to protecting your privacy. When you make an online order, we need to know your name, telephone number, e-mail address, credit card billing address, delivery address, credit or debit card number and any other associated details. This allows us to process and fulfil your orders, and to notify you about your order status. A telephone number is required in case we need to contact you. For international orders, this number may be given to our couriers in order to help with the delivery of your goods. We, K-124 UK, promise not to pass any of this information or details on to third parties for profit or otherwise. 


Product Availability:

Availability of the entire stock list is now prepared and displayed on our website in real-time. Items that are 'Out Of Stock' will be displayed as such, products with various colour/size options are also updated in real time - simply select from the drop-down menus to display stock status. In the rare event of a problem with availability of a product marked 'In Stock', we will contact you, usually within 1 working day. You may then wish to cancel the order, wait until the item becomes available, or order a suitable replacement.  Items which are not held in stock locally but can be ordered from the manufacturer are marked as "Special Order".  Orders containing these items will be processed HSBC will 'hold' your payment until we ship your items. The money will appear to have left your account, but is stored by HSBC until we confirm with them that your order has been dispatched. At this point your payment transfers to us, and you should receive your items within a couple of days. Please note that "Special Order" items may take up to 4-5 weeks to arrive, you will be contacted with an estimated delivery date upon receipt of your order.

Accuracy of information:

We put a lot of time and effort into describing and photographing the products we sell. Although we aim for every picture and description to be 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused, subject to our refunds policy).


Changes:

If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We reserve the right to make changes at any time.


Site Usage:

We, K-124 UK, disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.


Copyright Information:

All pictures, material, code, intellectual property and descriptions are the property of K-124 UK. It may not be copied or used without our prior permission. Thank you.



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Important Information for International Customers:

We have automatic postage price quotes available on our website. This covers small items up to a postage weight of 2kg for all countries, plus everything except complete bikes for European destinations too. If your order falls within these guidelines then you can order straight through the website without following the postage quotation request steps below. If you are not given any delivery options on checkout then please read on.

Please note that ALL international orders and postage quotation requests should be placed in the following way. We will do our best to reply to direct emails asking about delivery costs and ordering products but preference will be given to those following the correct procedure.

Prices are displayed with or without sales taxes depending on the country you are located in. Our automatic geolocation feature should already detect your country and display your nation's flag in the top right hand corner of your screen. If this is not correct, please click the flag and select your country from the list. Once this has been done you are ready to start!

By processing your order in this way it allows us to have a saved copy of the parts you would like, process payment efficiently and securely and give the customer more control over their orders.

If you do not wish to continue with your order after getting a postage quotation then that is no problem at all, just leave the order alone and it will not be billed for or sent to you.

If you wish to change some items after the quotation is submitted then you will need to re-submit the order again please, we cannot change the items once they are saved in our database.

Please also note that the stock levels on our website are 'live' and they are not updated for the products on your order until the payment has completed. So, in rare cases, a product showing as 'In Stock' when you place the quotation may be out of stock when you have paid for the order. In this situation we will contact you immediately and inform you of the options.


Please follow the steps below to submit and postage quotation request or place an order:

1. Add all the items you would like to purchase to your basket on the website and click on 'Checkout'.

2. Select the country you would like your order shipping to from the drop-down list of countries, making sure this is the same as the country selected in the top right hand corner of the screen.

3. Click 'Continue' and then either 'Login' as an existing customer or 'Register' as new customer as per the onscreen instructions.

4. Fill in your email address, telephone number (we need this for the delivery company) and also your billing and delivery addresses, so we know where to delivery your items and for which country we need to calculate the postage to. Please ensure that the delivery country selected from the drop down menu at this stage matches the regions you have selected previously.

5. On the next page, Checkout Confirmation, the delivery type and cost will display as 'Awaiting Quotation'. Click Continue and then our website will save all the details into our ordering system, issuing you with a unique order number. Please use this if you need to contact us about your order.

6. We will endeavor to process your quotation request within one working day receiving and update the shipping price accordingly.

7. You will be emailed as soon as we have provided a quotation and then if you wish to continue with the order, all you need to do is log into our site as described in the instructions in the email. From here you can quickly and easily pay for your order with most Debit/Credit cards using Paypal, with all currencies automatically exchanged into GBP. If you do not wish to continue with the order then that is no problem at all, just leave the order alone and it will not be billed for or sent to you.

By processing your order in this way it allows us to have a saved copy of the parts you would like, process payment efficiently and securely and give the customer more control over their orders.


Payment Options:

The accepted payment methods are as follows, with all payments made to K-124 UK for goods or services (whether from overseas customers or UK residents) to be made in Pounds Sterling only. International bank balance transfers incur a 10 Pounds (GBP) surcharge to cover fees which our bank places upon us. Please contact us if you need any information regarding exchange rates, postage, or extra fees.

Credit/Debit Cards: K-124 UK utilises a secure online credit/debit card payment facility with our business bankers HSBC. It accepts all major UK debit and credit cards, including Visa Electron and Solo. All hosting of payment pages is done via HSBC's own secure servers to maximise safety and security throughout your transaction. There are now two methods of placing an order using credit and debit cards. You can order online using our fully integrated shopping cart, which takes you directly to HSBC's 128bit SSL secure server and automatically charges your card, or give us a ring on the phone number above. Please note that we cannot guarantee the exact time or date payment will be taken from your account, if you wish for your payment to be taken immediately please inform us at the time of ordering.

International orders must be paid for using Paypal - for more information please click here.

Cheque: If you wish to pay by cheque, please confirm with us by telephone that the products you require are currently in stock, the last thing we want to do is take a payment from you only to later inform you the product you require is still some weeks away! Once you have confirmed the products you require are in stock and available for purchase, all you have to do is fill out a cheque made payable to K-124 UK for the full value of the goods (including postage charges) and pop it in an envelope along with: 
- A note detailing your cheque guarantee-card details (all details shown on the front of the card which accompanies the chequebook being used). 
- Your name, address, email address and telephone number. 
- Full details of the products you would like to purchase, including colours, sizes etc. 
Please mail the cheque and note to us here at the K-124 UK office (address may be found at the top and bottom of this page) and we'll take care of the rest.
Please note that payment by cheque may result in a delay with your order and that we require ALL of the above details to complete your order. We are not situated close to a bank and as such we are unable to process cheques very often. Please be prepared to wait for up to one month for your order to arrive if paying by cheque.

Internet Banking/Bank Transfers: To pay by internet banking or bank balance transfer, simply confirm by telephone that the products you require are in stock. Once product availability has been confirmed, telephone us for our bank sort code and account numbers (or international payment details for international customers), enter them into the appropriate locations on your internet banking site along with the full value of the products/services you require (including postage) and click 'pay'. Please be aware that when paying by this method you must contact us (by telephone) to confirm your name, address, telephone number and the products you wish to receive. As much as we like receiving anonymous cash payments into our bank account, they won't help you get your parts any faster! If you bank with HSBC, the transfer is instant if completed before 8pm weekdays. However, if you bank with anyone other than HSBC, please allow around 3-4 working days for the transaction to be processed and the payment to reach our account. We receive regular updates regarding payments made into our business account, so if a payment is received on a weekday we aim to despatch your goods within 24 hours. This is different for international payments, please refer to the Postage section for more details. 

Please note: International Balance Transfers are subject to a GBP10 (ten pounds) surcharge which our bank imposes upon us. We also now insist on insurance for overseas deliveries - uninsured parcels are sent at the customer's risk. Please also read the postage section for information concerning your order.

High-street Banking: If you are in easy reach of a high-street branch of HSBC, making a payment is a doddle. After confirming the products you require are currently available and in stock (by telephone), just visit you local HSBC branch, hand over the K-124 UK sort code and account number (please telephone us for details of these) along with cash or a cheque equal to the full value of the goods and postage required. The money will appear in our account instantly, and if cash is used the goods can be despatched the same working day (please allow up to 5 working days for any cheques to clear). Prior to, or immediately following such a payment, it is important that you telephone us with full details of the goods you require, your name, telephone number and postal address (as much as we love free money, we want you to get your orders promptly).

Postal Orders: For details on how to purchase goods using postal orders, please see the section for cheque payments, follow the same procedures, making the postal orders out to K-124 UK. In your envelope with the postal orders, please include a note with your name, address, telephone number and details of the goods/services you require. Our address is at the bottom of this page. As Postal Orders work much as cash does, goods can be despatched the same working day payment is received.

Cash: If you wish to pay by cash, please confirm by telephone that the products you require are currently in stock, the last thing we want to do is take a payment from you only to later inform you the product you require is still some weeks away! Once you have confirmed the products you require are in stock and available for purchase, pop your cash (totalling the full value of the goods, including postage charges) in an envelope along with: 
- A note detailing your name, address, email address and telephone number. 
- Full details of the products you would like to purchase, including colours, sizes etc. 
We recommend all cash is sent by Royal Mail Special Delivery as it is fully insured and guaranteed to arrive the next day (minimising the chance of it getting lost!). All coins should be securely taped to a piece of card to avoid them falling out of your envelope/jiffy bag. Our mailing address can be found at the top and bottom of this page. 

Address: K-124 UK, Units 3-4 Club Street, Bamber Bridge, Preston, PR5 6FN

Phone:  0845 643 4324

VAT Registration Number: GB 860 0270 59

Bank Details for International Payments: 
Bank: HSBC
Address: 26 Market Street, Chorley, LANCS, PR7 2RX, UK.
Account Name: Tarty Bikes 
IBAN: GB57MIDL40172121449044 
SWIFT/BIC: MIDLGB2126B

Please contact us if you require our bank details for internal transfers.




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Returns information (All products):

Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched (see Returns for our refund policy) for up to 7 days from receipt. You do not have to give any specific reason for the return of such goods, even if you've ordered the wrong thing or you simply don't like what you've ordered! As you can see, we offer a flexible returns policy and are happy to accept items back for a refund or exchange if they're not what you expected.

Our 'late' returns policy allows 28 days, however there will be a charge of 15% of the total value of the goods returned if the 7 day deadline is passed. All 'late' returns are still subject to the other terms detailed of our returns policy.

We insist that all returns are still in undamaged original packaging and that the goods themselves are undamaged, unused, and still saleable as new items - this also includes the absense of any marks from fitting/checking the product. We reserve the right to refuse refunds on goods returned outside these parameters.

We are not able to refund postage and packaging charges, both from and to ourselves, under any circumstances.

Return of goods is the responsibility of the purchaser and is at their expense.


Return of: New items

There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of a fitting problem etc). However, we insist that you send any goods back using recorded delivery, including a note detailing your name, receipt number (found at the top of your receipt), and a contact telephone number - alternatively a copy of your receipt works excellently. This is so we're able to contact you to give you your money back, and let you know we've received the goods!


Return of: Faulty, Damaged or Broken Goods:

Although all parts sold are covered by warranties covering materials and/or manufacturing defect, reckless riding and/or improper maintenance of your bike (including the improper installation of any parts) may have a detrimental affect on any subsequent warranty claims made. Where possible, any warranty claims should be returned with receipts from bike shops where the parts were fitted, to confirm to us the components were correctly installed.

The warranty period varies depending on which part you have purchased. If you would like to know exact details for any component, please do not hesitate to contact us.

Before any item bought from us can be considered for replacement under warranty, it must be returned to us for assessment, with its original receipt, and within the warranty period. Any postage costs are not refundable, as detailed by our returns policy.

Items can only be warrantied if they are returned to us by the original purchaser and dispatched back to their address. The warranty is void should the product not remain property of the original customer throughout the complete period of time from purchase until it is returned to ourselves for inspection.

Any goods returned must be clean, and not covered in muck/oil.

And finally, please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer!


Return of: New items returned because we have posted you the wrong part

Believe it or not we do make mistakes on the odd occasion! If we have sent you a part which is different to what is listed on your invoice we will be happy to make an exchange and pay your first class postage costs for returning the item, as long as the following terms are adhered to:

Goods must be returned within 7 days of receipt.
Goods must be in original packaging, and saleable as new items.
Goods must not be fitted or used.
You will have to pay the post office to return the goods, but we will refund these costs to your card, send you a cheque for this value or offer credit to spend with us.
We can only refund the cost of 1st Class Royal Mail or Royal Mail Standard Parcels for larger items. These are both standard services at the Post Office and should arrive back to us within a few days.
You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st Class or Standard Parcel Delivery postage cost.
Goods must be accompanied with either your original receipt, or a photocopy. Please make sure a current contact telephone number is displayed on the receipt, so we can get in touch if there are any problems.


All returns should be made to the following address at the cost of the purchaser:

K-124 UK
Units 3-4
Club Street
Bamber Bridge
Preston
LANCS
PR5 6FN


As always, if you have any questions or comments, or require further information, please do not hesitate to contact us. 




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UK Orders:

Orders for delivery to UK mainland leave us on one of two delivery services. Small items which are under Royal Mail’s size and weight limit leave on 1st Class mail, and larger items such as frames and forks are dispatched using our guaranteed next working day couriers APC. Items sent by APC are not able to be 'left with a neighbour' or 'left around the back' of your house for insurance reasons. If you are not in at the time of attempted delivery you will be left a card - from here you can contact the courier company to re-arrange a delivery, or collect the parcel from their depot. 


Please note that there may be postage surcharges for items sent to non UK mainland, highlands or other delivery addresses - we will contact you before delivery if there will be any such charges.


Order Cut-Off Times:

Our courier collection is at 4:30pm every day, and as such we cannot guarantee same working day dispatch on orders (requiring this delivery service) placed after 12 noon. Obviously we will do our very best to get orders packaged and sent the same day even if they are placed after noon though, in fact we often take orders right up to 4pm and still get them packaged and dispatched for delivery the next day.

Royal Mail items generally easier to pack are collected at 4:45pm so we are able to increase the ordering deadline for this service to 2pm. Once again, it is highly possible for an order to be placed right up to 4:30pm and still leave the same day (as long as the items are in stock), but we cannot guarantee it. These cut-offs apply to both internet and telephone orders.

Any orders placed after 2pm on Friday will be dispatched on the next working day (usually a Monday, unless it’s a bank holiday!).


Delivery Times:

Royal Mail statistics claim that their 1st Class service delivers 92% of items the next working day, however please allow up to 10 working days (two weeks). We are unable to 'chase' your delivery before this time is up unfortunately, Royal Mail ask us to wait the full 10 days before offering to compensate for non-delivery in any way.

If any courier delivery has not arrived before 5pm on the next working day after dispatch then please give us a call, we can arrange to supply you with a tracking number and the telephone number of your local delivery depot. If you wish to do this yourself please head over to APC's Website and enter the appropriate details on the left hand side of the homepage. You can search for your nearest depot using the first part of your postcode, but please note that the company are unable to divulge any information regarding your delivery without the unique tracking number.

Once items are posted, they are then in the hands of Royal Mail or our courier service, and as such, we are not directly responsible for any loss or damage to your item - obviously we will do our best to help out though!


International Orders:

Where possible we like to offer great customer service and sales support, regardless of the country you live in. The postage prices quoted within this site are for services available within the United Kingdom only.

Overseas orders are either sent by Royal Mail (small items), or an International Courier for larger items (usually DHL or UPS). We are unable to offer a definite same-day dispatch service on overseas parcels so please note that, if you are using Bank Transfer or Paypal payment methods, it may take up to 4 working days to ship your order once payment has been received. This is to cover clearance of monies in Paypal, or the arrival of an advice slip from our bank for transfer payments.

If you pay for your order with Paypal, your order enters straight into our administration system and will be processed the same working day. It may not be dispatched the same day however, as deadlines for booking international collections are usually before noon. For more details on how to use Paypal to pay for your order, see the Ordering and Payment section.

Delivery times: This varies by service and your region.

Royal Mail: For Europe this usually takes 4-6 working days with all other regions take 6-8 working days. In very rare cases delivery may take up to 4 weeks and we cannot make a claim or dispatch a duplicate until this time has expired.

UPS, DHL: For Europe this usually takes 3-4 working days with all other regions take 5-7 working days, although we have had orders arrive in destinations like Australia in 3 days! Sometimes In very rare cases delivery may take up to 4 weeks and we cannot make a claim or dispatch a duplicate until this time has expired.

DPD: Countries close to the UK such as France and Belgium have deliveries in 3-4 working days, but regions further away such Norway take around 7 working days. In very rare cases delivery may take up to 4 weeks and we cannot make a claim or dispatch a duplicate until this time has expired.

Once items are posted they are in the hands of the delivery service, and as such we are not directly responsible for any loss or damage to your item. If you have added insurance to your delivery though we are able to claim for loss or damage to your items in the rare case of this happening.

As always, if you have any queries or questions do not hesitate to contact us.